If the issue persists, repeat the Clean installation process using the latest Intel® generic graphics driver available at Download Center. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'.ħ- Install the latest graphics driver provided by the system manufacturer.Ĩ- Once the latest driver has been installed, enable the internet connection again. Select Device Manager.Ħ- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar.

Uninstalling the Intel Graphics Driver via the Device Manager Methodĥ- Right-click the Windows Start button.

To do this, please follow the steps on the link below under these sections:

Select Check for Updates and ensure you have the latest Windows* version.Ĭlean installation of the Graphics Driver:ġ- Download the latest customized driver from the Computer Manufacturer Support Websites and save the installer on the computer.Ģ- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.ģ- Uninstall the Intel Graphics driver.

Click the search and type Windows updates and click on that option.

We recommend performing a clean install of the latest graphics drivers provided by the system manufacturer since these drivers are customized. By default, Intel SSU will take you to the 'Summary View'. Click on the menu where it says 'Summary' to change to 'Detailed View'.Ĭlick on 'Next', save the report and attach it to your response.

Open the application and select 'Everything' click on 'Scan' to see the system and device information. Graphics report, open the Intel® Graphics Command Center (IGCC), in order to get please open IGCC, go to the support tab, select system diagnostic, click 'generate report', save the file and attach it to your response.Īlso, please download and install the Intel System Support Utility (Intel SSU):.Have you checked the supported resolutions of your system with Microsoft?.Have you tried using the drivers provided by the OEM?.

In order to have a better understanding of the issue, please share with us the following information: Thank you for posting on the Intel communities.

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